Privacy Policy

Introduction

Welcome to Change Comes First. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our mental health and psychology services.

Information We Collect

1. 

Personal Information: We may collect personal information such as your name, contact details, date of birth, and payment information.

2. 

Health Information: We collect information related to your mental health, including medical history, treatment plans, and session notes.

3. 

Usage Data: We collect information on how you interact with our services, including website usage, appointment bookings, and communication preferences.

How We Use Your Information

1. 

Service Delivery: To provide and manage our mental health and psychology services.

2. 

Communication: To communicate with you regarding appointments, treatment plans, and other relevant information.

3. 

Improvement: To improve our services based on feedback and usage data.

4. 

Legal Obligations: To comply with legal and regulatory requirements.

Information Sharing

We do not share your personal information with third parties except in the following circumstances:

1. 

With Your Consent: When you have given us explicit permission to share your information.

2. 

Service Providers: With third-party service providers who assist us in delivering our services, under strict confidentiality agreements.

3. 

Legal Requirements: When required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

1. 

Access: Request access to your personal information.

2. 

Correction: Request correction of any inaccurate or incomplete information.

3. 

Deletion: Request deletion of your personal information, subject to legal and contractual obligations.

4. 

Objection: Object to the processing of your personal information in certain circumstances.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 0316-4212331